FAQ
Before your Appointment
24-HR CANCELLATION POLICY
Your appointment is very important to us! Please provide us with a minimum of 24 hours notice when rescheduling your appointment(s). If you call to cancel less than 24 hours before your appointment, we will charge your credit card 100% of the day’s total service(s) value. If there is a no show or a call the same day of your appointment we will charge your credit card for the full amount of all services scheduled. For this policy, Sassé requires a credit card number to reserve your appointment(s).
WHAT HAPPENS IF I’M LATE FOR MY APPOINTMENT?
We will do our absolute best to accommodate you based on what our schedule allows. Please call us and let us know if you will be late so we can better assist. As we have a busy schedule and other guests following your appointment, if you happen to be late to your appointment, your appointment may be shortened to accommodate. Thank you for your understanding.
WHAT TO KNOW BEFORE YOUR APPOINTMENT
Treatments are always in progress at Spa Sassé. We suggest arriving 10-15 minutes early, allowing you time to check-in, fill out paperwork if you haven't already online, and unwind. Please silence your cell phones, and lower voices to ensure all guests have a quiet, relaxed spa environment. When booking your appointment, notify our staff of: Known allergies Special health care needs/concerns Mobility issues: If you have trouble using steps, we do have an elevator but need to be informed of arrival so we can lead you. If pregnant please Advise how far along Requested Spa Provider and/or treatment requests. Credit Card information is required when booking.
Services
MASSAGE
To get the most out of your treatment, it is important to communicate! Please let us know if there are any specific treatment goals or needs any time before or during your massage. *We discourage any wrongful behavior and have the right to end the service if the therapist is uncomfortable.
EXPECTING MOTHERS
If you are receiving massage in your first trimester, please note for high-risk pregnancies only: it is recommended to have an approval note prepared from your doctor before you come in for your massage. When booking your massage or facial, please notify our staff of any areas of sensitivity, or if you’ve been sensitive to any particular smells or products while pregnant. We offer extra pillows, wedges and extra padding to make sure you are comfortable.
WAX APPOINTMENTS PRE-WAX
Do not apply lotion, self tanner, body spray, deodorant, or any other topical creams in the area to be waxed. Hair length ideally is 1/4 to 1/2 inch of growth. Schedule your wax 2-3 days before beach and sunbathing. Avoid heat like tanning beds, hot tubs, and saunas. Exfoliate the area gently 24 hours before waxing to help remove dead skin cells and allow for a cleaner wax. Wear Loose comfortable clothing to prevent irritation after waxing.
POST-WAX
Heightened sensitivity may be experienced in the waxed area for the next 24-48 hours. Avoid heat like tanning, sun bathing, hot tubs, or saunas for 48 hours after treatment. No hot baths or exercise for at least 2 hours following treatment. Apply a cold compress to sooth the skin if you experience sensitivity or irritation after your treatment. Exfoliate daily 48 hours post treatment. If your skin is sensitive body waxing may result in minor breakouts
MICRONEEDLING
Pre-Treatment: Avoid sun exposure/burns 24 hours prior to procedure. Discontinue use of retinoids 24 hours prior to procedure. Allow at least 24 hours after autoimmune therapies before procedure. Wait six months following isotretinonin (Retinol) use before procedure.
LASER HAIR REMOVAL
PRE-TREATMENT
24 hours before: Shave treatment area 4 weeks before: Do not wax, tweeze, bleach, or use hair removal creams or electrolysis on treatment area. These activities can reduce the effectiveness of the treatment. Avoid direct sun exposure. If unavoidable, use minimum SPF 30. Discontinue tanning (includes beds, self-tanning creams and sprays)
DAY OF LASER TREATMENT
Remove any lotions, make-up and deodorants prior to treatment Wear loose fitting clothing that will leave the treatment area exposed and easily accessible for treatment. Tight or rough clothing may cause you to feel uncomfortable if the skin becomes sensitive after treatment. You may feel a slight pricking or stinging. Some people compare the feeling to a rubber band snapping onto the skin. For your comfort, a topical numbing cream is available for purchase. You must arrive 30 minutes prior to treatment time in order for it to be applied and to take effect.
LASER POST-TREATMENT
Avoid sun exposure, tanning beds and creams until your treatments are completed Avoid hot showers, saunas, hot tubs, swimming and strenuous sports for 2-3 days followingtreatment, or until any redness, crusting, or blisters have resolved If crusting develops, it should fall off naturally. Please do not pick or scratch. Do not wax, tweeze, bleach, or use hair removal creams or electrolysis on treatment area until all treatments are completed Do not shave treated area for 1 to 3 days post-treatment if crusting or blistering occurs Apply a minimum SPF 30 broad spectrum sunscreen Treated area may appear red, irritated and swollen (like sunburn). Apply ice packs or cold aloe vera to soothe. You may experience “hair shedding” the first few days after treatment which is sometimes mistaken for hair growth Can apply makeup, lotion, resume shaving and apply skincare products to treatment area as early as the next day as long as the skin is not broken and there is no extended redness, blistering or scabbing. Thoroughly remove makeup and creams gently with a soft, clean cloth and mild cleanser. Pat to dry. The treated area is very delicate and should be treated with care. Excess rubbing can open the area and may lead to scarring. If scabbing, blistering or signs of infection occur, please contact provider
FOREVER YOUNG, FOREVER CLEAR, & PHOTOFACIAL
PRE -TREATMENT
Avoid sun exposure (apply sunscreen daily and do not tan at all –including self-tanner) for 4 to 6 weeks before and after treatments. Do not use any retinol products (or products containing tretinoin) or exfoliants on the area to be treated for one week. Avoid Accutane (or isotretinoin products) for 6 months prior. Let your technician know if you have a history of hyperpigmentation. You must notify the technician if you have had any cosmetic tattooing on or near the area to be treated. Photosensitizing medications including doxycycline and minocycline should be discontinued three days prior to the treatment.
DAY OF APPOINTMENT
Come to your appointment with a clean treatment area. For facial services remove all makeup of area to be treated.
POST-TREATMENT
You may have a mild sunburn(burning) sensation following the treatment, that is usually gone within a few hours. Skin redness is normal and may last a few days. There may be a slight amount of swelling. Crusting or blistering is uncommon and not serious. Pigmented areas may begin to flake after a few days. Cold compresses may be useful for the first 24 hours. Your skin will be fragile for 2-3 days. Use gentle cleansers, do not rub the skin and avoid hot water during this time. Do not use your Clarisonic or a loofah for one week. Do not use any retinoids, tretinoins, alpha or beta hydroxy products, vitamin C products, scrub, exfoliate, or have chemical peels performed on the areas treated for one week. Makeup can be applied immediately on unbroken skin. Avoid the sun and use sunblock. Avoid excessive heat or friction to the treated area (heavy exercise, saunas). Sun spots and age spots will DARKEN with the BBL treatments before they begin to respond and resolve. This is expected and a normal part of the BBL process. Do not pick these spots once they become dry. They will lift and fall off on their own. Please contact us as soon as possible if you experience any blistering or increase pain. Contact us if you are concerned about infection. If any pigment changes are bothersome or persist beyond 4 weeks.
PEDICURES
We strongly recommend wearing open-toed shoes to the spa Note: pedicures are not recommended for guests with communicable diseases, like athletes foot and foot fungus.
Parties
Here at our 5000+ square foot facility we can host birthday parties, wedding showers, company outings, holiday retreats and private events! We suggest showing up 20 mins prior to appointments to get settled in, fill out paper work, enjoy snacks and drinks, and change into robes if required. A credit card number will be required to hold the appointments. For spa parties, we require 24 hours notice for rescheduling.
*20% Gratuity added for parties of 6 and over
Payments
We gladly accept:
Visa
Amex
MasterCard
Discover
Care Credit
Cherry
Sassé Wellness & MedSpa Gift Certificates/Gift Cards
Discounts
Discounts can not be combined (members excluded).
Gift cards may not be used with discounted services.
Gift Certificates/Cards
Gift certificates/cards are non-refundable but can be transferred to another person or used for different services or products. Gift certificates expire after 5 years.
No exceptions.
Promotional Value on Gift certificates/cards is only valid one year from the purchase date.
Product & Service Returns/Exchanges
Your complete satisfaction is our first priority. In the unlikely event you are at all unsatisfied with your purchase, please let us know immediately. We accept returns for unopened and unused merchandise 7 days after purchase for exchange only,
sorry no refunds. Treatments and procedures are non-refundable.
If you are dissatisfied with your service please let us know!
Email, call, or text us at info@spasasse.com | 503.228.8266
Series
All series expire 360 days from purchase date.
Gratuity
Gratuity is not built into the service costs at Spa Sasse. Tips may be left at the reception desk or can be added to any credit card payment.