FAQ

24-HR CANCELLATION POLICY

Your appointment is very important to us! Please provide us with a minimum of 24 hours notice when rescheduling your appointment(s). If you call to cancel within the 24 hours to 4 hours before your appointment, we will charge your credit card 50% of the day’s total service(s) value. If there is a no show or a call within 4 hours of your appointment we will charge your credit card for the full amount of all services scheduled. For this policy, Spa Sasse’ requires a credit card number to reserve your appointment(s).

WHAT HAPPENS IF I’M LATE TO MY APPOINTMENT?

As we have a busy schedule and other guests following your appointment, if you happen to be late to your appointment, your appointment may be shortened. We will do our absolute best to accommodate you based on what our schedule allows. Please call us and let us know if you will be late so we can better assist.

WHAT TO KNOW BEFORE YOUR APPOINTMENT

Treatments are always in progress at Spa Sasse’. We suggest arriving 10-15 minutes early, allowing you time to check in, fill out paperwork, and unwind. Please silence your cell phones, and lower voices to ensure all guests have a quiet, relaxed spa environment.

When booking your appointment, notify our staff of:

Known allergies
Special health care needs/concerns
Mobility issues: If you have trouble using steps, we do have an elevator but need to be informed of arrival so we can lead you.
If pregnant please Advise how far along
Requested Spa Provider and/or treatment requests.

Before your Appointment

Services

MASSAGE

To get the most out of your treatment, it is important to communicate! Please let us know if there are any specific treatment goals or needs any time before or during your massage.

 

*We discourage any wrongful behavior and have the right to end the massage if the therapist is uncomfortable.

 

EXPECTING MOTHERS

If you are receiving massage in your first trimester, please note for high-risk pregnancies only: it is recommended to have an approval note prepared from your doctor before you come in for your massage. When booking your massage or facial, please notify our staff of any areas of sensitivity, or if you’ve been sensitive to any particular smells or products while pregnant. We offer extra pillows, wedges and extra padding to make sure you are comfortable.

WAX APPOINTMENTS PRE-WAX

Do not apply lotion, self tanner, body spray, deodorant, or any other topical creams in the area to be waxed.
Hair length ideally is 1/4 inch of growth.
Schedule your wax 2-3 days before beach and sunbathing.
Avoid heat like tanning beds, hot tubs, and saunas.
Exfoliate the area gently 24 hours before waxing to help remove dead skin cells and allow for a cleaner wax.
Wear Loose comfortable clothing to prevent irritation after waxing.

POST-WAX

Heightened sensitivity may be experienced in the waxed area for the next 24-48 hours.
Avoid heat like tanning, sun bathing, hot tubs, or saunas for 48 hours after treatment.
No hot baths or exercise for at least 2 hours following treatment.
Apply a cold compress to sooth the skin if you experience sensitivity or irritation after your treatment.
Applying tend skin can help as well.
Exfoliate daily 48 hours post treatment.
If your skin is sensitive body waxing may result in minor breakouts

MICRONEEDLING

Pre-Treatment:
Avoid sun exposure/burns 24 hours prior to procedure.
Discontinue use of retinoids 24 hours prior to procedure.
Allow at least 24 hours after autoimmune therapies before procedure.
Wait six months following isotretinonin use before procedure.

PEDICURES

We strongly recommend wearing open-toed shoes to the spa
Note: pedicures are not recommended for guests with communicable diseases, like athletes foot and foot fungus.

LASER HAIR REMOVAL PRE-TREATMENT

4 weeks before:
Do not wax, tweeze, bleach, or use hair removal creams or electrolysis on treatment area. These activities can reduce the effectiveness of the treatment.
Avoid direct sun exposure. If unavoidable, use minimum SPF 30. Discontinue tanning (includes beds, self-tanning creams and sprays)

24 hours before:
Shave treatment area

DAY OF TREATMENT

Remove any lotions, make-up and deodorants prior to treatment
Wear loose fitting clothing that will leave the treatment area exposed and easily accessible for treatment. Tight or rough clothing may cause you to feel uncomfortable if the skin becomes sensitive after treatment.
You may feel a slight pricking or stinging. Some people compare the feeling to a rubber band snapping onto the skin. For your comfort, a topical numbing cream is available for purchase. You must arrive 30 minutes prior to treatment time in order for it to be applied and to take effect.

POST-TREATMENT

Avoid sun exposure, tanning beds and creams until your treatments are completed
Avoid hot showers, saunas, hot tubs, swimming and strenuous sports for 2-3 days followingtreatment, or until any redness, crusting, or blisters have resolved
If crusting develops, it should fall off naturally. Please do not pick or scratch.
Do not wax, tweeze, bleach, or use hair removal creams or electrolysis on treatment area until all treatments are completed
Do not shave treated area for 1 to 3 days post-treatment if crusting or blistering occurs
Apply a minimum SPF 30 broad spectrum sunscreen
Treated area may appear red, irritated and swollen (like sunburn). Apply ice packs or cold aloe vera to soothe.
You may experience “hair shedding” the first few days after treatment which is sometimes mistaken for hair growth
Can apply makeup, lotion, resume shaving and apply skincare products to treatment area as early as the next day as long as the skin is not broken and there is no extended redness, blistering or scabbing. Thoroughly remove makeup and creams gently with a soft, clean cloth and mild cleanser. Pat to dry. The treated area is very delicate and should be treated with care. Excess rubbing can open the area and may lead to scarring.
If scabbing, blistering or signs of infection occur, please contact provider

FOREVER YOUNG/FOREVER CLEAR/FOTO FACIAL

PRE -TREATMENT

Avoid sun exposure (apply sunscreen daily and do not tan at all –including self-tanner) for 4 to 6 weeks before and after treatments.
Do not use any retinol products (or products containing tretinoin) or exfoliants on the area to be treated for one week.
Avoid Accutane (or isotretinoin products) for 6 months prior.
Let your technician know if you have a history of hyperpigmentation.
You must notify the technician if you have had any cosmetic tattooing on or near the area to be treated.
Photosensitizing medications including doxycycline and minocycline should be discontinued three days prior to the treatment.

DAY OF APPOINTMENT

Come to your appointment with a clean face-remove all makeup if area to be treated is the face.

POST-TREATMENT

You may have a mild sunburn(burning) sensation following the treatment, that is usually gone within a few hours.
Skin redness is normal and may last a few days. There may be a slight amount of swelling.
Crusting or blistering is uncommon and not serious.
Pigmented areas may begin to flake after a few days.
Cold compresses may be useful for the first 24 hours.
Your skin will be fragile for 2-3 days. Use gentle cleansers, do not rub the skin and avoid hot water during this time.
Do not use your Clarisonic or a loofah for one week.
Do not use any retinoids, tretinoins, alpha or beta hydroxy products, vitamin C products, scrub, exfoliate, or have chemical peels performed on the areas treated for one week.
Makeup can be applied immediately on unbroken skin.
Avoid the sun and use sunblock.
Avoid excessive heat or friction to the treated area (heavy exercise, saunas).
Sun spots and age spots will DARKEN with the BBL treatments before they begin to respond and resolve. This is expected and a normal part of the BBL process. Do not pick these spots once they become dry. They will lift and fall off on their own.
Please contact us as soon as possible if you experience any blistering or increase pain. Contact us if you are concerned about infection. If any pigment changes are bothersome or persist beyond 4 weeks.

Parties

SPA PARTIES

Here at our 5000+ square foot facility we can host birthday parties, wedding showers, company outings, holiday retreats and private events! We suggest showing up 20 mins prior to appointments to get settled in, fill out paper work, enjoy snacks and drinks, and change into robes if required. A credit card number will be required to hold the appointments. For spa parties, we require 24 hours notice for rescheduling.

*20% Gratuity added for parties of 6 and over

Payments

We gladly accept:
Visa
Amex
MasterCard
Cash
Care Credit
GreenSky
Varidi
Spa Sasse’ Gift Certificates/Gift Cards

Discounts

Dicounts can not be combined (members excluded).

Gift cards may not be used with discounted services.

Members are allowed to use up to 2 discounts at a time on Mondays
Must mention web specials or monthly specials at checkout, they will not be automatically added.

Gift Certificates/Cards

Gift certificates/cards are non-refundable, but can be transferred to another person or used for different services or products. Gift certificates expire after 5 years. No exceptions.
Promotional Value on Gift certificates/cards are only valid one year from purchase date.

Product & Service Returns/Exchanges

If for any reason you are unhappy with a product purchase, you may return it to Spa Sasse’ within 30 days for in store credit (must have proof of purchase).

We want you to be thrilled about your experience at Spa Sasse’! It is important to all of us that our services are top-notch and you walk-away feeling better than you walked in. All of our spa services are non-refundable. However, if you are dissatisfied with your service please let us know! Call or email us, SpaSassepdx@gmail.com | 503.228.8266

Series

All series expire 360 days from purchase date.

Gratuity

Gratuity is not built into the service costs at Spa Sasse. Tips may be left at the reception desk or can be added to any credit card payment.

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